Google’s newly launched flagship, the Pixel 2 XL is one of the best android driven smartphone available right now. Yes, it is the claim of many out there. However, a conspicuous question is that is the Pixel 2 XL actually the best phone of its kind when Google has got something so basic wrong? The buyers do need the answer because one can’t simply spend $849 on a smartphone that is under the cloud of controversies. Fantastic camera and excellent software performance is what the Google wants its flagship to be. But, unfortunately the growing Pixel 2 XL problems, comprising both display and speakers, have somehow outweighed the excellent software performance.

Our observations, both through the comments of the Pixel 2 XL’s users and expert reviews, have enabled us to formulate the list of tricky Pixel 2 XL problems that the consumers want potential fixes for.

Pixel 2 and Pixel 2 XL


Problem: Weird Screen Issues in the Pixel 2 XL

be lesser reliant on its hardware partners. But, the situation seems a bit reversed because this time it is the Google’s hardware partner that has played a role in sinking the Pixel 2 XL. And Google’s attempt to somehow produce a premium alternative to Samsung has put it in an arduous situation.

Screen burn in: A major addition to Pixel 2 XL problems

People have claimed that OLED screen of the Google Pixel 2 XL, supplied by LG, is having the signs of burn in. Android Central initially reported the screen burn in problem in Pixel 2 XL as some people were found seeing ghostly images of navigation buttons even after they should have gone. Google have tried addressing the issue in one of the posts on its community forums saying that burn-in on the Pixel 2 XL isn’t worse than the other flagships using the same technology. Moreover, Google has also extended the manufacturer warranty to 2 years for all Pixel 2 XL owners.

Google launched Pixel 2 and Pixel 2 XL with an objective to compete with the other premium flagships of its kind. However, the Google Pixel 2 XL vs Galaxy Note 8 battle doesn’t seem to be fought on equal front as Google is failing on the basics. Screen Burn in is a common issue with the OLED screens, but it shouldn’t be in the Pixel 2 XL. After all we are in 2017, and to expect this much accuracy from Google’s Premium flagship isn’t too much, I guess.

Lesser color accuracy

An attempt has been made by Google to keep the Pixel 2 XL’s display colors as accurate as possible. However, some users found the display colors lesser vibrant than expected. Along with lesser color accuracy other Pixel 2 XL problems are also being reported. As dead pixels have been experienced on the display by a few users. But Google has tried taking position on the matter by asserting:

“We designed the Pixel display to have a more natural and accurate rendition of colors this year but we know some people prefer more vivid colors so we’ve added an option to boost colors by 10% for a more saturated display. We’re always looking at people’s responses to Pixel and we will look at adding more color options through a software update if we see a lot of feedback.”

Blue Tint

A blue tint has been reported on the Pixel 2 XL’s screen and users are not happy with it. This bluish tint that appears when one looks the screen from the odd angles is a display issue and might not be solved even with the device replacement.

Potential Solutions to the Pixel 2 XL problems:

  • Google’s recent statement on Google Forum addressing the burn in issue is a realm of ease for the Pixel 2 XL users. As the potential software release and an extended 2 year warranty could solve this emphatic issue. Moreover, a replacement of the damaged phone is also an option.
  • According to Google’s response to the color accuracy problem, the dull color issue will be solved with an upcoming update adjusting the color vibrancy. Till then the problem can be fixed by boosting display colors by 10 percent in the settings menu.
  • And if your Pixel 2 XL comes with dapples, you can contact Google or your retailer and ask for the replacement of your handset.

Problem: Poor Audio recording quality issue in the Pixel 2 XL

The aggravating Pixel 2 XL problems don’t seem to end any time soon. As  Beside the weird screen issues, the Google Pixel 2 XL also seems to have poor audio recording quality. The high-pitched and distorted audio recording is something annoying for the Pixel users and many have reported the problem on Google forum. Many users including Tom Shelton, who uploaded a video shot on his Pixel 2 XL signaling audio problems, said that they have returned the phone. However, no such problem has been recorded on the smaller version, i.e. the Google Pixel 2.

Potential Solution:

  • While Talking to Cnet Google claimed that it is well aware of the problem and said that the solution will roll out in the next few weeks.

Bug: Bluetooth Connectivity Problems in the Pixel 2 XL

Many cases have been reported regarding Bluetooth connectivity in the Google Pixel 2 XL. It isn’t an abnormal phenomenon as with any new device, you may find some Bluetooth connectivity issues. Problems regarding voice commands, as people are not being able to connect to work, are eminent as Pixel 2 XL’s owners recorded their concerns on the Google Support forum.

Potential Solution:

  • As the issue seems to occur in many devices since the Android 8.0 Oreo update, only a future upgrade is able to solve the issue. Google’s spokesperson, while addressing the issue, asserted “Google is aware of this issue and additional fixes are coming soon. Likely November or early December.”
  • However, a few troubleshooting steps can be tried untill the potential fixture rolls out. Go into you Google phone’s setting, then Bluetooth and delete all the prior pairings. And pair your device from the scratch.
  • In case you find issues while connecting to the car reset your connections and make sure you read out the instructions on manufacturer’s manual for both the device and the car.

Pitfall: High-Pitched Frequency Noise during Calls and Clicking Sound

Google that has been fighting against many odds has gotten one more addition in the Pixel 2 XL problems. As high pitched frequency noise during the calls has been reported by Pixel 2 XL’s users on the Google Forum. Some reports claim that the noise erupts from the top and the bottom speaker. A few users reported that the noise occurs during calls while others were of the view that the problem appears any time the screen gets turned on.

Potential Solution:

  • Some users claim that turning off the NFC has somehow reduced the noise. However, most of the users are being told to replace their devices while they contacted to the Google support.
  • While addressing the clicking sound issue, a community manager on the Google forum posted “We are validating a software update to address faint clicking sounds on some Pixel 2 devices. The update will be made available in the coming weeks.”

Issue: Camera Problems in the Pixel 2 XL

It’s been reported that some users are struggling with portrait mode while using the front facing camera to take selfies. Moreover, some users have reported getting a “Fatal camera error” message while opening the camera application for the very first time.

Potential Solution:

  • The “Fatal camera error’ message is likely to get resolved with the factory reset.
  • The struggle with the portrait mode is probable to get fixed with Google’s camera update that comes with portrait mode support for the front facing camera in the Google Pixel 2 XL.

So the Google Pixel 2 XL, an $849 smartphone, should have been one of the best phones of 2017 the Android world could offer. The Pixel 2 XL problems including the audio issues, not so competitive LG made display and other pitfalls have signaled that the company is failing on the basics. And Google needs to do anything that it can do to resolve the problems in its not so Pixel perfect phones.

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